Tufts Outages http://infoboard.tufts.edu The IT Support Center provides first-level computing assistance and problem resolution for all services delivered and supported by UIT. It also provides second-level support to school-based Front-Line Support Providers. Wed, 16 May 2012 20:00:00 GMTen-us Network Outage - 3rd floor Jaharis - Resolved http://infoboard.tufts.edu/view.php?t=oid&oid=5787 http://infoboard.tufts.edu/view.php?t=oid&oid=5787 Tue, 15 May 2012 04:20:00 GMT Power to the networking equipment on the 3rd floor of Jaharis has been restored. All networking connectivity has been re-established. Network Outage - 3rd floor Jaharis - Resolved http://infoboard.tufts.edu/view.php?t=oid&oid=5786 http://infoboard.tufts.edu/view.php?t=oid&oid=5786 Tue, 15 May 2012 04:20:00 GMT Power has been restored to the networking equipment on the 3rd floor of Jaharis. All networking connectivity has been re-established. Network Outage - 3rd floor Jaharis - Update 1 http://infoboard.tufts.edu/view.php?t=oid&oid=5785 http://infoboard.tufts.edu/view.php?t=oid&oid=5785 Tue, 15 May 2012 02:10:00 GMT There are currently power problems affecting the networking equipment on the 3rd floor of Jaharis. There is no ETA for the restoration of service in this location. Network Outage - 3rd floor Jaharis - Update 1 http://infoboard.tufts.edu/view.php?t=oid&oid=5784 http://infoboard.tufts.edu/view.php?t=oid&oid=5784 Tue, 15 May 2012 02:10:00 GMT There are currently power problems affecting the networking equipment on the 3rd floor of Jaharis. There is no ETA for the restoration of service in this location. Network Outage - 3rd floor Jaharis http://infoboard.tufts.edu/view.php?t=oid&oid=5783 http://infoboard.tufts.edu/view.php?t=oid&oid=5783 Tue, 15 May 2012 01:34:00 GMT There is currently no networking connectivity in the 3rd floor in the Jaharis building. According to Tufts Public Safety they are not aware of any power outages but there are multiple alarms going off in the building. Facilities has been dispatched to the location. Network Outage - 3rd floor Jaharis http://infoboard.tufts.edu/view.php?t=oid&oid=5782 http://infoboard.tufts.edu/view.php?t=oid&oid=5782 Tue, 15 May 2012 01:34:00 GMT The network is currently unavailable on the 3rd floor of the Jaharis building. According to Boston Public Safety there are numerous alerts currently in the building and Facilities has been in touch Call Pilot Tape Drive Replacement on 5/13/2012 at 08:00, duration 4 hours http://infoboard.tufts.edu/view.php?t=oid&oid=5768 http://infoboard.tufts.edu/view.php?t=oid&oid=5768 Sun, 13 May 2012 12:00:00 GMT On Sunday morning, May 13, 2012 beginning at 8am and lasting until approximately 12pm, the Call Pilot voicemail system will be unavailable while the tape drive used for backups is replaced. The Call Pilot voicemail system will be unavailable during this window. This affects voicemail users on the Boston and Grafton campuses. Medford voicemail users on the new Unified Messaging platform will not be affected. Standard backup procedures will be implemented for critical menu services. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Dental building power restored on 05/11/2012 at 12:00pm (duration was 20minutes) http://infoboard.tufts.edu/view.php?t=oid&oid=5773 http://infoboard.tufts.edu/view.php?t=oid&oid=5773 Fri, 11 May 2012 16:00:00 GMT Power has been restored to the Dental building. Connectivity to all networking equipment has been restored. UIT will monitor the service closely to ensure that there are no further issues. If you experience any further problems with Service, please contact the UIT Support Center at uitsc@tufts.edu or 617- 627-3376. Power Outage - Dental Building on 5/11/2012 at 11:45am, duration unknown at this time http://infoboard.tufts.edu/view.php?t=oid&oid=5772 http://infoboard.tufts.edu/view.php?t=oid&oid=5772 Fri, 11 May 2012 15:45:00 GMT There is a power outage at the Dental building. The vendor is on site doing maintenance and there is no ETA as to power restoration to the networking equipment. Infoboard will be updated as soon as more information becomes available. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Data Warehouse / Business Objects Downtime 5/9/2012 at 5pm, duration 2 hours http://infoboard.tufts.edu/view.php?t=oid&oid=5744 http://infoboard.tufts.edu/view.php?t=oid&oid=5744 Wed, 09 May 2012 21:00:00 GMT The Data Warehouse and Business Objects will be unavailable Wednesday May 9 from 5:00 pm to 7:00 pm for a database security upgrade. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Brief Posner Network Outage http://infoboard.tufts.edu/view.php?t=oid&oid=5725 http://infoboard.tufts.edu/view.php?t=oid&oid=5725 Tue, 01 May 2012 11:55:00 GMT There was a brief network outage at Posner. Connectivity restored at approximately 8:05AM. Complete - Elist Maintenance on April 29th 8:00am http://infoboard.tufts.edu/view.php?t=oid&oid=5716 http://infoboard.tufts.edu/view.php?t=oid&oid=5716 Sun, 29 Apr 2012 10:30:00 GMT Elist services were restored at 8am this morning and the service is functioning as expected. Email to elist sent during this time was distributed shortly after 8am. If you have any questions, please contact UITSC (UITSC@tufts.edu) or 617-627-3376. 35 Kneeland 3rd floor - Resolved http://infoboard.tufts.edu/view.php?t=oid&oid=5712 http://infoboard.tufts.edu/view.php?t=oid&oid=5712 Fri, 27 Apr 2012 11:50:00 GMT The problem with networking services at 35 Kneeland 3rd floor has been resolved, and service was restored at 7:50 am on 4/27. The disruption was caused by a hardware failure. UIT will monitor the service closely to ensure that there are no further issues. If you experience any further problems with Service, please contact the UIT Client Support Center at uitsc@tufts.edu or 617-627-3376. 35 Kneeland 3rd floor http://infoboard.tufts.edu/view.php?t=oid&oid=5711 http://infoboard.tufts.edu/view.php?t=oid&oid=5711 Fri, 27 Apr 2012 10:40:00 GMT The UIT Client Support Center has received a number of calls reporting a problem with networking service on the 3rd floor of 35 Kneeland. Responsible personnel have been contacted and additional information will be posted on this site as soon as it is available. If you have any questions or concerns, please contact the UIT Client Support Center at uitsc@tufts.edu or 617-627-3376. PeopleSoft HRMS Production System 4/26/2012 at 5pm, duration will be 3 hours http://infoboard.tufts.edu/view.php?t=oid&oid=5703 http://infoboard.tufts.edu/view.php?t=oid&oid=5703 Thu, 26 Apr 2012 21:00:00 GMT The PeopleSoft HRMS production system will be down on Thursday, April 26th at 5:00p.m. for 3 hours due to system maintenance. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Voicemail will be unavailable on the Medford Campus on April 25th from 5:00pm until 8:00pm http://infoboard.tufts.edu/view.php?t=oid&oid=5704 http://infoboard.tufts.edu/view.php?t=oid&oid=5704 Wed, 25 Apr 2012 21:00:00 GMT Voicemail will be unavailable on the Medford Campus on April 25th from 5:00pm until 8:00pm. This is due to the transition from Call Pilot voicemail messaging to Unified Messaging. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. TechConnect Upgrade Complete - Saturday, 4/21, 3:15 PM http://infoboard.tufts.edu/view.php?t=oid&oid=5689 http://infoboard.tufts.edu/view.php?t=oid&oid=5689 Sat, 21 Apr 2012 19:15:00 GMT The TechConnect upgrade is complete as 3:15 pm this afternoon. Please continue to submit your questions to itsm@tufts.edu or assign to the UIT Client Relationship Management group. Thank you for your patience. TechConnect Upgrade In Progress - Saturday, 4/21, 12:25 PM http://infoboard.tufts.edu/view.php?t=oid&oid=5688 http://infoboard.tufts.edu/view.php?t=oid&oid=5688 Sat, 21 Apr 2012 16:25:00 GMT Our testing and confirmation of the TechConnect upgrade is still in progress. We will update Infoboard as the day progresses. Thank you for your patience. TechConnect Upgrade - Friday, 4/20 - Saturday, 4/21 http://infoboard.tufts.edu/view.php?t=oid&oid=5684 http://infoboard.tufts.edu/view.php?t=oid&oid=5684 Sat, 21 Apr 2012 03:00:00 GMT This evening, we will be upgrading our production TechConnect instance to ServiceNow's latest release, Aspen. Details are included below: Friday, April 20th 11:00 PM - Ability to login to TechConnect disabled, email processing paused 11:30 PM - Individuals still logged in will be disconnected without notice 12:00 AM - Upgrade will begin Saturday, April 21st - Upgrade will complete and system testing will occur - Email processing will be activated, all emails received during the upgrade will generate incidents at this time - After successful testing, the ability to log into TechConnect will be restored - We intend to be back online by 12 noon on Saturday This upgrade will not have a major impact on use of the system; important changes are listed on the following wiki page: https://wikis.uit.tufts.edu/confluence/display/exchange2010/2012-04-20+-+ServiceNow+Aspen+Release Please continue to submit your questions to itsm@tufts.edu or assign to the UIT Client Relationship Management group. Thank you for your patience.