Tufts Outages http://infoboard.tufts.edu The IT Support Center provides first-level computing assistance and problem resolution for all services delivered and supported by UIT. It also provides second-level support to school-based Front-Line Support Providers. Wed, 16 May 2012 20:00:00 GMTen-us Data Warehouse / Business Objects Downtime 5/9/2012 at 5pm, duration 2 hours http://infoboard.tufts.edu/view.php?t=oid&oid=5744 http://infoboard.tufts.edu/view.php?t=oid&oid=5744 Wed, 09 May 2012 21:00:00 GMT The Data Warehouse and Business Objects will be unavailable Wednesday May 9 from 5:00 pm to 7:00 pm for a database security upgrade. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Complete - Elist Maintenance on April 29th 8:00am http://infoboard.tufts.edu/view.php?t=oid&oid=5716 http://infoboard.tufts.edu/view.php?t=oid&oid=5716 Sun, 29 Apr 2012 10:30:00 GMT Elist services were restored at 8am this morning and the service is functioning as expected. Email to elist sent during this time was distributed shortly after 8am. If you have any questions, please contact UITSC (UITSC@tufts.edu) or 617-627-3376. PeopleSoft HRMS Production System 4/26/2012 at 5pm, duration will be 3 hours http://infoboard.tufts.edu/view.php?t=oid&oid=5703 http://infoboard.tufts.edu/view.php?t=oid&oid=5703 Thu, 26 Apr 2012 21:00:00 GMT The PeopleSoft HRMS production system will be down on Thursday, April 26th at 5:00p.m. for 3 hours due to system maintenance. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. Voicemail will be unavailable on the Medford Campus on April 25th from 5:00pm until 8:00pm http://infoboard.tufts.edu/view.php?t=oid&oid=5704 http://infoboard.tufts.edu/view.php?t=oid&oid=5704 Wed, 25 Apr 2012 21:00:00 GMT Voicemail will be unavailable on the Medford Campus on April 25th from 5:00pm until 8:00pm. This is due to the transition from Call Pilot voicemail messaging to Unified Messaging. If you have any questions or concerns, please contact the UIT Support Center at uitsc@tufts.edu or 617-627-3376. TechConnect Upgrade Complete - Saturday, 4/21, 3:15 PM http://infoboard.tufts.edu/view.php?t=oid&oid=5689 http://infoboard.tufts.edu/view.php?t=oid&oid=5689 Sat, 21 Apr 2012 19:15:00 GMT The TechConnect upgrade is complete as 3:15 pm this afternoon. Please continue to submit your questions to itsm@tufts.edu or assign to the UIT Client Relationship Management group. Thank you for your patience. TechConnect Upgrade In Progress - Saturday, 4/21, 12:25 PM http://infoboard.tufts.edu/view.php?t=oid&oid=5688 http://infoboard.tufts.edu/view.php?t=oid&oid=5688 Sat, 21 Apr 2012 16:25:00 GMT Our testing and confirmation of the TechConnect upgrade is still in progress. We will update Infoboard as the day progresses. Thank you for your patience. TechConnect Upgrade - Friday, 4/20 - Saturday, 4/21 http://infoboard.tufts.edu/view.php?t=oid&oid=5684 http://infoboard.tufts.edu/view.php?t=oid&oid=5684 Sat, 21 Apr 2012 03:00:00 GMT This evening, we will be upgrading our production TechConnect instance to ServiceNow's latest release, Aspen. Details are included below: Friday, April 20th 11:00 PM - Ability to login to TechConnect disabled, email processing paused 11:30 PM - Individuals still logged in will be disconnected without notice 12:00 AM - Upgrade will begin Saturday, April 21st - Upgrade will complete and system testing will occur - Email processing will be activated, all emails received during the upgrade will generate incidents at this time - After successful testing, the ability to log into TechConnect will be restored - We intend to be back online by 12 noon on Saturday This upgrade will not have a major impact on use of the system; important changes are listed on the following wiki page: https://wikis.uit.tufts.edu/confluence/display/exchange2010/2012-04-20+-+ServiceNow+Aspen+Release Please continue to submit your questions to itsm@tufts.edu or assign to the UIT Client Relationship Management group. Thank you for your patience.